Official Document

Privacy Policy JUS88

Your privacy is our priority. This document explains in detail how jus88 collects, uses, stores, and protects your personal information as a member of our platform in Malaysia.

Updated: January 2026
Encryption SSL 256-bit
Compliance Malaysia PDPA
Bahasa Malaysia

How jus88 Protecting Your Data

We ensure that every piece of information you share with us is protected by the highest security standards in compliance with international requirements.

256-bit SSL Data Encryption

All data transmitted between your device and jus88 servers is protected using 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide.

Malaysia PDPA Compliance

Jus88 fully complies with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). The collection and processing of your data is carried out in accordance with the applicable legal framework in Malaysia.

Strict Data Access Control

Only authorized personnel with a legitimate business need may access member personal data. All access is logged, monitored, and regularly audited to ensure compliance.

No Data Sales to Third Parties

Jus88 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes without first obtaining your explicit consent.

Opt-In Marketing

You have full control over marketing communications from jus88. Promotional emails and notifications are only sent to members who have given their voluntary consent and can be unsubscribed at any time.

Periodic Review & Updates

The jus88 Privacy Policy is reviewed and updated periodically to ensure ongoing compliance with the latest regulations. Any material changes will be communicated to members via in-platform notifications or email.

Effective date: 1 January 2026  |  Version: 3.1  |  Applies to all JUS88 platform users in Malaysia.
01

Introduction

Welcome to the jus88 Privacy Policy. This document is an important agreement between you as a member and jus88 as the operator of an online gaming platform. We understand that personal data privacy is a serious matter, and we are committed to handling it with full integrity and transparency.

Jus88 operates as an online gaming platform providing a variety of digital entertainment including Live Casino, video slots, Bingo, and other games to registered members in Malaysia. In the course of these operations, we collect and process certain personal data necessary to deliver a quality and secure service.

By registering a jus88 account, accessing our website, or using any of our services, you are deemed to have read, understood, and agreed to all provisions contained in this Privacy Policy.

This Privacy Policy applies to all information collected through the official jus88 website, our mobile app for Android and iOS, and any other official communication channels. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for further assistance.

02

Information Collected

Jus88 collects various categories of personal information for different purposes. Below is a detailed breakdown of the types of information we collect and why we collect them:

Data Category Example Information Primary Purpose
Identity Information Full name, date of birth, ID card number, passport KYC verification, fraud prevention
Contact Information Email address, phone number, residential address Communications, customer support
Financial Information Bank account number, bank name, account holder name Deposit and withdrawal processing
Usage Data Game history, activity logs, game preferences Service improvement, personalised recommendations
Technical Data IP address, device type, web browser, operating system Security, fraud detection

We only collect information that is strictly necessary to operate our platform. The principle of data minimisation is applied at every level of our service.

In addition to information you provide directly, jus88 also collects data generated automatically when you use our platform. This includes game session records, betting patterns, and technical device information used to ensure the platform operates smoothly and securely.

03

How We Use Your Data

The personal data we collect is used for legitimate and specific purposes. jus88 will not use your information for any purpose unrelated to the provision of our services to you. The following are the primary purposes for which your data is used:

  • Account Management: Creating, verifying, and managing your member account, including the KYC process required by regulations.
  • Transaction Processing: Processing all deposits and withdrawals accurately, securely, and efficiently to your bank account in Malaysia.
  • Customer Support: Providing effective technical assistance and support when you reach out to our team via live chat or email.
  • Platform Security: Detecting and preventing fraudulent activity, money laundering, and any platform misuse that could compromise the security of other members.
  • Regulatory Compliance: Fulfilling legal obligations including compliance with PDPA, anti-money laundering (AML) regulations, and reporting requirements set by the relevant authorities.
  • Service Improvement: Analyzing platform usage patterns to continuously improve the gaming experience, technical performance, and product offerings for Malaysia members.
  • Marketing Communications: Sending information about promotions, bonuses, and special offers — only to members who have given their explicit consent.

Every data processing action by jus88 has a solid legal basis — whether based on your consent, contractual necessity, legal obligation, or our legitimate interests as a platform operator.

04

Sharing Information with Third Parties

Jus88 takes a highly cautious approach to sharing members' personal data with third parties. We do not sell, rent, or trade your personal information. However, there are specific situations where data sharing is necessary to operate the platform effectively:

  • Payment Service Providers: Transaction information is shared with trusted payment processors such as verified FPX and DuitNow banking partners to process your deposits and withdrawals.
  • Game Software Providers: Minimal game session data is shared with game providers to ensure continuity of play and resolution of any technical disputes.
  • Authorities & Law Enforcement: jus88 will disclose required information to the relevant authorities when mandated to do so by law or a valid court order.
  • Auditors & Professional Advisors: Certain information may be shared with auditors, lawyers, or consultants who are bound by strict confidentiality obligations.

All third parties that receive personal data from jus88 members are bound by strict data processing agreements and must comply with the security standards set by jus88 and applicable Malaysian legislation.

05

Data Security

Protecting your personal data from unauthorized access, loss, misuse, or disclosure is among jus88's highest priorities. We implement multiple layers of comprehensive technical and organizational security measures:

  • 256-bit SSL Encryption: All communications between your browser or app and jus88 servers are protected using the latest TLS protocol, ensuring your data cannot be intercepted during transmission.
  • Encrypted Password Storage: Your account password is not stored in plain text — we use strong cryptographic hashing functions so that your password cannot be retrieved by anyone.
  • Multi-Level Access Control: jus88's internal systems use role-based access control (RBAC), ensuring that only authorised staff, within the scope of their responsibilities, can access relevant data.
  • 24/7 Security Monitoring: Our cybersecurity team continuously monitors the platform's systems to detect any threats or suspicious activity.
  • Periodic Security Testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
  • Disaster Recovery: Data is automatically backed up to a secure, separate location to ensure service continuity in the event of an unexpected incident.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

06

Cookies & Similar Technologies

Jus88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse our website. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and navigation. These cookies cannot be disabled as they are critical to platform operation.
  • Performance Cookies: Collecting information on how you use the platform to help us improve site speed and usability.
  • Functional Cookies: Remembering your preferences such as display language, geographic location, and specific settings to deliver a more personalized experience.
  • Analytics Cookies: Helps us understand traffic patterns and platform usage in aggregate, anonymized form for continuous improvement purposes.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the jus88 platform. For the best experience, we recommend keeping essential and functional cookies enabled.

07

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jus88's own policies, you have various rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Correct any inaccurate or incomplete personal information in your account.

Right to Erasure

Request deletion of your personal data, subject to any legal obligations still in force.

Right to Object

Object to the processing of your data for direct marketing or promotional communication purposes.

Right to Restriction

Request a restriction on the processing of your data under certain circumstances provided for by law.

Withdraw Consent

Withdraw your consent to data processing at any time without affecting any processing that has already taken place.

To submit any requests regarding your rights above, please contact the jus88 privacy team via email at [email protected] or via live chat within the platform. We will process your request within the timeframe stipulated by the PDPA and will notify you if any additional information is required.

08

Data Storage & Deletion

Jus88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.

  • Active Account Data: Retained for the duration of your active account and for a period of no less than seven (7) years after account closure to meet audit and legal compliance requirements.
  • Transaction Records: Retained for seven (7) years in accordance with the requirements of the Personal Data Protection Act and applicable anti-money laundering regulations.
  • Communication Logs: Customer support communication records are retained for three (3) years for quality control and dispute resolution purposes.
  • Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.

When your data is no longer needed and there is no legal obligation to retain it, jus88 will securely delete or anonymize it using methods that meet industry information security standards.

09

Children's Privacy

The jus88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians with any concerns regarding this matter are encouraged to contact our team immediately.

10

Amendments to the Privacy Policy

Jus88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Any changes will be handled as follows:

  • The latest version of the Privacy Policy will always be available on this page with a clear update date.
  • For significant and material changes, we will notify members via their registered email or in-platform notification before the changes take effect.
  • Your continued use of the jus88 platform after any changes take effect will be considered your acceptance of the latest version of the Privacy Policy.

We encourage you to review this page periodically. If you disagree with any amendments made, you have the right to stop using the platform and close your account.

11

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the jus88 privacy team is ready to assist you.

  • Privacy Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
  • Response Time: We aim to respond to all privacy-related inquiries within no more than three (3) business days.

Jus88 values the trust you place in us. Every privacy-related inquiry will be handled with seriousness, full confidentiality, and in accordance with procedures established by our internal policies.

Start Your Gaming Experience Securely

Your personal data is fully protected at jus88. Register today and enjoy a wide range of Live Casino games, video slots, and Bingo with the peace of mind that your privacy is always safeguarded.

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